Setting Up Terms and Conditions for Individual Voucher Items in VaocherApp

Clear and accurate terms and conditions (T&Cs) on your gift vouchers help set the right customer expectations and protect your business from misunderstandings. VaocherApp allows you to define:

• Global Terms & Conditions — apply to all vouchers you sell (set in Gift Voucher Settings)
• Item-Specific Terms & Conditions — customize special rules per voucher item, such as promotional vouchers with shorter expiry or blackout dates like public holidays

This guide will walk you through setting up both global and voucher-specific T&Cs, plus how to include them in purchaser and recipient email notifications using our terms shortcode.

Step 1: Set Your Global Terms & Conditions

1. Log in to your VaocherApp dashboard.
2. From the left menu, go to Settings > Gift Voucher Settings or directly visit https://vaocher.app/settings/gift-voucher.
3. Scroll to the Terms & Conditions section.
4. Enter your general terms here. For example:

• Gift vouchers are valid for redemption at [your business] only.
• Vouchers expire 3 years from purchase date.
• Vouchers are non-refundable and not redeemable for cash.
• Valid for multiple or single visit as specified.
• No replacement for lost or stolen vouchers.
• Must be presented upon arrival.
• Normal surcharges apply on public holidays.

5. Click Save Changes to store your global T&Cs.

Step 2: Customize Terms & Conditions for Individual Voucher Items

Certain vouchers may require unique terms, such as:

• Shorter validity periods for special promotions
• Not redeemable on public holidays or weekends
• Only valid for specific services or locations

To add item-level terms:

1. From your dashboard menu, go to Items (https://vaocher.app/items) to view your vouchers.
2. Open the voucher item you want to customize.
3. Scroll down to Advanced Settings.
4. Next to Your default terms, click the Change button.

5. Enter the specific terms that only apply to this voucher item. For example:

• “Valid only for spa treatments.”
• “Not valid during public holidays.”
• “Redeem within 12 months of purchase.”

6. Press Save to apply.

Step 3: Using the Terms & Conditions Shortcode in Emails

You can include your terms & conditions (both global and item-specific) directly inside the recipient email templates by using the shortcode:

[item_terms]

How to add the shortcode:

1. Navigate to Settings > Email Templates in your dashboard.
2. Open the Recipient Email templates.
3. Insert the shortcode [item_terms] in the email body where you want the terms to appear. Usually, this is near the bottom after the main voucher details.

For example, your email template could have:

4. Save the changes.

How Terms & Conditions Appear in Emails

• Global terms will show for all vouchers in recipient emails by default.
• If the voucher item has custom terms, those terms will be displayed for that item.

This helps keep customers fully informed and reduces disputes.

Sample Email View: Recipient Email with Terms

Summary

• Set your general terms in Gift Voucher Settings to apply them across your entire site.
• Customise the terms for specific vouchers in their individual voucher item settings to suit promotions or special conditions.
• Use the [item_terms] shortcode to include full T&Cs or item-specific terms in both purchaser and recipient emails.

This flexible approach keeps your customers well informed, protects your business, and lets you manage both standard and special voucher rules with ease.