How to Close Your VaocherApp Account (Offboarding Checklist)

If you no longer need your VaocherApp account, you can close it by following a few simple steps.

This guide walks you through the offboarding process, including how to cancel your subscription, disconnect payments, and export your data before closure.

⚠️ Before you close your account

Before proceeding, please make sure:

All gift vouchers have been redeemed or handled
There are no outstanding balances or transactions
You have downloaded any data you may need for future reference

Once your account is closed, you will no longer be able to access your dashboard or data.

Offboarding checklist

Follow the steps below to safely close your account.

Step 1: Cancel your subscription

Go to:
https://vaocher.app/settings/subscription

Select “Manage your plan, payment and billing details”
Click “Cancel subscription” and confirm the cancellation

This will stop future billing.

Cancel subscription button VaocherApp

Click “Cancel subscription” from your subscription settings

Confirm your cancellation to stop future billing

Step 2: Disconnect your payment gateway

If you have Stripe connected, you’ll need to disconnect it.

Go to:
Payment Methods Settings

Locate your connected payment method (e.g. Stripe)
Click Disconnect

Disconnect Stripe VaocherApp

Disconnect your Stripe account before closing

Step 3: Export your voucher data

Before closing your account, make sure to download your data.

Go to:
Import & Export

Export your gift vouchers

Export voucher data VaocherApp

Export your data, as it won’t be accessible after closure

Step 4: Request account closure

Once you’ve completed all steps above:

Contact our support team to confirm closure
We’ll take care of the rest for you

❗ What happens after your account is closed?

After closure:

Your VaocherApp dashboard will become inaccessible
Customers will no longer be able to redeem vouchers
All system features will be deactivated
You will no longer be billed

Make sure everything is finalised before proceeding.

💡 Tips before closing

Double-check that all vouchers are fully redeemed or accounted for
Keep a backup of your exported data for future reference
Inform your team if multiple users have access

Need help?

If you need help closing your account or exporting your data, feel free to reach out:

Live chat in your VaocherApp dashboard
Email: support@vaocher.com.au

How can we help?