How to Resend Gift Vouchers That Failed to Send to SENPOS

If SENPOS is connected and a new gift voucher does not reach your venue, VaocherApp keeps the voucher and shows that the send failed so you can try again.

SENPOS must already be connected and Enabled. This article covers retrying a failed send only.

On the Orders page

1. Open the VaocherApp dashboard and go to Orders.
2. If any vouchers failed to send, you will see an alert such as 1 voucher failed to send to SENPOS (or a count when there are several).
3. Choose Review failures.
4. In the Send Again to SENPOS drawer, select the vouchers to retry.
5. Choose Send (or Send 1 Voucher / Send X Vouchers when one or more are selected).

Sending can take a few minutes. You can close the drawer while it continues in the background.

On an order details page

1. Open the order that failed to send.
2. If the send failed, you will see Couldn’t send to SENPOS.
3. Choose Send Again, then confirm Send Again.

You can expand Error details on that alert if you need the last error message from SENPOS.

Find failed sends with filters

On Orders, open Filter, then choose SENPOS → failed to push to list orders that still need a successful send.