Offering offline payment options gives your customers more flexibility when buying your gift cards. With VaocherApp, you can easily enable offline payments such as Bank Transfer, Phone Payment, and In-Store Payment — no technical skills required. This step-by-step guide will help you set them up and manage offline payment orders smoothly.

You can access offline payment settings here: Payment methods

Tip: For a seamless customer experience, keep at least one online payment method active (such as credit/debit card payments) for instant payment.

Step 1: Adding Offline Payment Methods

1. Sign in to your VaocherApp account.

2. Navigate to the offline payment settings by clicking this link or entering it into your browser:
   https://vaocher.app/settings/payments

3. Here, you can enable and configure the following offline payment options:

   • Bank Transfer: Customers transfer payment directly to your bank account.
   • Pay In-Store: Customers pay in person at your business location.
   • Phone Payment: Customers pay over the phone (for example, with a credit card).

4. Select the offline payment options you want to activate, complete the required details (e.g., your bank account number), and save your changes.

Note: You can enable one, two, or all offline methods based on your business preferences.

Step 2: How Offline Payments Work for Customers

When customers choose an offline payment method at checkout, the process follows these steps:

1. Customer Places an Order

• They select the gift cards they want to buy.
• At checkout, they pick an offline payment method like Bank Transfer, Pay In-Store, or Phone Payment.

2. Payment Instructions Provided

• Your custom offline payment instructions appear immediately on-screen.
• These details (such as bank account info for Bank Transfer) are also sent automatically by email to the customer.

3. Order Status Shows as “Pending Payment”

• The order is listed as Pending payment in your VaocherApp dashboard.
• This means payment is awaited and has not yet been confirmed.

4. Mark Order as Paid After Receiving Payment

• After verifying payment (e.g., confirming bank deposit or in-store payment), go to your dashboard.
• Locate the order and update its status to Paid.
• This action will:
  • Automatically send a receipt email to the purchaser.
  • Trigger delivery of the gift cards to the recipient.

Step 3: Managing Offline Payment Orders

If customers delay payment after selecting an offline option, you can:

• Send a Payment Reminder: From your dashboard, email a polite payment reminder.

  

• Cancel the Order: If payment remains outstanding for too long, cancel the order to keep your system organized.

Why Offer Offline Payments Alongside Online Methods?

Providing offline payments helps you serve customers who:

• Prefer direct bank transfers over online payments.
• Want to pay in person at your location.
• Don’t have access to immediate online payment options.

By combining offline with online payments like credit and debit cards, you cover all preferences — maximizing gift card sales.

Related Resources

• Managing Bulk Gift Card Orders — Handle large orders easily.
• How to Re-send Receipt Emails — Help customers by resending confirmations.
• How to Export Financial Transactions — Keep your finances organized.
• How To Void Gift Voucher — Cancel vouchers for unpaid orders.

Need Assistance?

If you need guidance setting up or managing offline payments:

• Check out our Support Center for detailed help articles.
• Use the chat function in your dashboard to connect with our support team.
• Or email us anytime at support@vaocherapp.com — we’re here to assist you.

We want to make selling gift cards simple and successful for your business!