How to Issue a Complimentary (Free) Gift Voucher in VaocherApp
A complimentary gift voucher, also known as a free or $0 gift voucher, allows you to issue a gift voucher without charging the customer. This feature is commonly used for promotions, goodwill gestures, giveaways, staff vouchers, or replacing an existing voucher.
In VaocherApp, you can easily issue a complimentary voucher by selecting the option “The customer is not being charged for this gift voucher(s).” when creating a new voucher.
What Is a Complimentary Gift Voucher?
A complimentary gift voucher is a voucher issued with a $0 checkout value, meaning:
- No payment is collected
- No payment gateway is used
- The voucher can still be redeemed like a normal voucher
These free gift vouchers function exactly the same as paid vouchers when redeemed in-store or online.
When to Issue a Free Gift Voucher
You may want to issue a complimentary or free gift voucher if you are:
- Offering a goodwill or apology voucher
- Running a promotion or giveaway
- Rewarding loyal customers
- Issuing staff or internal vouchers
- Replacing a lost or expired voucher
How to Issue a Complimentary Gift Voucher in VaocherApp
Follow the steps below to issue a free ($0) gift voucher.
Step 1: Go to Issue New Voucher
- Log in to your VaocherApp dashboard
- Navigate to Orders
- Click Issue New Voucher
Step 2: Enter Gift Voucher Details
Complete the voucher information as normal, including:
- Send via (recipient’s email address)
- Recipient details (name, message, recipient DOB, phone number)
- Voucher details (balance issued, voucher code, expiry date)
- Quantity
- Send receipt?
- Tick Yes and enter the purchaser’s email address if you would like to send a receipt
- Payment details
You can also choose the option in the voucher code field to enter codes manually for complimentary vouchers, which can be useful for easier identification and categorisation.
Step 3: Tick the Complimentary Voucher Option
Tick the checkbox:
“The customer is not being charged for this gift voucher(s).”
When this option is selected:
- The gift voucher total becomes $0
- No payment is required
- No payment gateway is triggered
Step 4: Issue the Free Gift Voucher
Click Issue New Voucher to finish.
The complimentary gift voucher will:
- Be generated instantly
- Be emailed to the recipient (if an email address is entered)
- Appear in your voucher list as a complimentary voucher
- Be redeemable in the same way as a paid voucher
Important Notes About Complimentary Vouchers
- Complimentary gift vouchers do not generate revenue
- They do not affect payouts or settlements
- They do not require a connected payment method
- They follow the same expiry and redemption rules as paid vouchers
- They are fully tracked in reports
Reporting and Tracking Complimentary Gift Vouchers
All complimentary and free gift vouchers appear in your dashboard reports, allowing you to:
- Track issued and redeemed vouchers
- Monitor outstanding balances
- Keep accurate records for support and auditing
Complimentary vouchers are clearly labelled, making them easy to identify.
Need Help?
If you’re unsure whether issuing a complimentary or free gift voucher is the right option, or if you run into any issues while creating one, our support team is here to help.
You can contact us at support@vaocherapp.com, or browse our help docs for step-by-step guides on issuing, managing, and redeeming gift vouchers in VaocherApp.